Garrett was the perfect service man!
Needed my GE dishwasher repaired. The technician, David C., did a great job of determining the problem by running diagnostic evaluation, explained the problem, and the cost of repair. No selling pressure. He was knowledgeable, professional, respectful of the house (wore covers on his shoes).
Edwin, was the Tech that serviced my Repair Order. I found his level of professionalism and expertise outstanding and, might I add, so very refreshing given the number of bad experiences I’ve had with under-knowledgeable, inexperienced techs. It was obvious to me from the start of his visit that this Tech was highly skilled, knowledgeable and knew his trade well. I’m 75+ and ask a lot of questions about everything being done, sometimes to the point of distraction. Edwin’s patient handling of my questions, all the while performing his duties, made the greatest impression on me. He is GOLDEN, and an asset that promotes a sterling reputation for Callahan Appliance, and it is my pleasure to leave such a review.
Had repair to our refrigerator (water dispenser not working) back in March 2021. Tech said a part needed to be replaced, ordered the part, we paid for the part, Tech installed the part and the problem was still there. Then Tech did “something” that “fixed” it. Five months later, exact problem is back. Called to ask if they would come back out for no charge, they said it was past the 90 days, we declined to have them come back and pay them more.
Please avoid them as much as possible, their technician has no clue what the issue or problem is. BIG RIPP OFF
The worst customer service ever. Never showed up at my house after waiting hours. Will tell all my friends never to use you. NEVER!!
I would like to compliment Spencer, who came out to repair our refrigerator yesterday! Spencer was extremely knowledgeable, professional, and did the repair job well and quickly! I was really pleased with the experience with Callahan’s overall – we were under warranty with LG and I thought it might be difficult to schedule, arrange, etc, but it could not have been a better experience. I wouldn’t hesitate to use Callahan’s again, or recommend to anyone in need of appliance repair.
A great shout out to Dale! He arrived when he promised. He brought into my home everything he needed to complete the job. He quickly diagnosed the problem with my LG fridge. He had everything that was required to complete the job. Nice conversation with him. Fridge repaired quickly. If you need appliance repair, call Callahans and ask for Dale to be your service provider.
Thank you Dale and thank you Callahans
Excellent service. Charged appropriately and was very knowledgeable about the dryer. I highly recommend them.
Had a problem with our Washmachine … Edwin came out and got everything going again and all is working like new … Thank you so very much for sending him to our Home ..He even took the time to explain some of the helpful functions to me ..
I had a Sears warranty issue that other companies did not fulfill in June 2019. Finally, Sears put me in touch with Callahan’s and Lori jumped on the ticket, immediately. Steve came out same afternoon, all the way from Prosper to central Dallas. Got my Roper dryer back in operation inside one hour.
Just yesterday, more issues with my dryer, out of warranty so Lori arranged for a part to be mailed to me. Thanks, folks.
We have used the Callahan company twice for appliance repair. They are friendly, efficient and very knowledgeable. From the first contact to the finish of the project, service was excellent, fast and very reasonably priced.
Prompt, efficient, courteous. Fixed the fridge icemaker problem. Knew exactly what part they needed to order from Samsung.
Today Edwin came to our home and repaired our Samsung refrigerator and did an outstanding job. He arrived promptly and immediately diagnosed and repaired the problem. During his 90 minutes of working he was diligent, professional and courteous. I was extremely impressed with Edwin and the Callahan Appliance Repair.
The technician, Spencer, showed up on time and quickly diagnosed and fixed my problem with my Thermador range top. He was very personable and knowledgeable.
Do not use this service. It is a waist of money. We have a problem with our GE Washer and setup an appointment. The technician they sent out, Stewart is his name, knew absolutely nothing about the appliance. The only thing he did was get on the phone with GE, which he was on hold for ~30 mins. The GE tech told him our machine needed a software update. So I ask Stewart what that meant and why would our machine be a software update. He said and I quote, “I have no idea, that is just what the tech at GE told me”. He then gives me a price for parts of $194. I immediately looked the parts up online and they are consistently between $75 – $80 dollars. He then wanted another $164 for labor fees. At that point I ask him if it would correct the problem and he goes back to the “I have no idea, that’s just what the GE Tech told me”. He then indicated Callahans pays GE an annual fee so they can call GE to get support. So in other words, Callhans sends people to your house he know absolutely nothing about the appliance and then they get on the phone with GE to ask them what the problem is. The Callhan techs no nothing more than an ordinary housewife would know about the appliance. Don’t waist your money. The only reason I gave 1 star is that it did not allow me to choose none.
Wow, Rich from your company just came by my home to help with an ice maker problem under warranty. Talk about a pro technician! I’m beyond impressed with his prompt, courteous and super helpful work. No doubt I’ll contact your company for any future appliance help we may need. Thank You!
Great service. They were able to make it out on the same day I called. Fixed my fridge in one trip. Very happy with their services.
Travis was VERY professional, arrived when scheduled, is competent and friendly. I very much appreciated his good attitude and knowledge of the product and parts. TWO THUMBS UP, TRAVIS!
The tech was on time, very courteous and went about his job very professionally, he is very knowledgeable of the appliance and the visit turned out to be educational for me. I will definitely recommend Callahan’s appliance!!
Spencer did a great job servicing our Samsung dryer. He called 30 minutes before arriving just as I was told he would. He got right to work and was able to replace our burned out heating element in under 30 minutes. He seemed very knowledgeable about not only our dryer but other appliances that I enjoyed talking with him about. Great friendly, courteous, informative service. Thanks Spencer!
I highly recommend Callahans. We’ve used multiple times, and they’ve always been fast, friendly and courteous. Dale called 15 minutes before arrival and repaired our dryer in all of 10 minutes!
Excellent service and follow up calls on scheduled service. Spencer (the repair tech) was very courteous and capable. Was in and out changing out the compressor.
Nice young man accommodating and respectful. Second time to use there company. Excellent both times.
Lowe’s sent this company’s technician to service a dryer still under warranty. Stuart was very professional and checked EVERYTHING before saying the GE product was known for problems closing the door. He demonstrated how to better shut the door, then suggested I get the dryer vent to the roof cleaned. He said the airflow to the dryer was slow. I would highly recommend this company.
Rich from Callahan is the absolute best. His diagnosis is accurate and workmanship outstanding!
This the 2nd. we’ve used your service company on our Samsung Refrigerator! Both times Dale has been our Service Tech. I’ve spent 34+ years in the service industry & Dale is Exactly the Type of tech. The Industry cry’s out for !!???????????? He’s EXCELLENT IN ALL AREAS OF SERVICE TO HIS CUSTOMERS!!! He’s a Great Asset to your company, I’m sure!! It’s techs like him that Make Your Business!! He’s definitely a KEEPER!!! Please Acknowledge Him for his dedication to His Customers!!! I’ll definitely Recommend your company to our neighborhood Association!!!????????????
William provided excellent service getting our washing machine back on track. He took the time to explain what he had done and to answer my questions. In the short time during his service call, he had provided a wealth of information that will improve the performance of our washing machine. Outstanding work and he represented Callahan’s in a highly professional manner! Thank you!
Came to house on 2/21/18 for refrigerator problem. quickly diagnosed as ice-maker leaking. Ordered part while on-site. Returned on 3/5/18 and replaced the part. Very efficient and polite. Would use this company again for sure!
I highly recommend Callahan’s Appliance Inc. Prompt, courteous, honest! Thank you!
I have had an ongoing water leak in my Refrigerator for over 2 years and after 3 different tech visits it was still happening on and off. William Lucas came out last week and he knew exactly what the problem was. He ordered a part and came back today to fix it. It only took him 15 minutes from start to finish and the problem is finally fixed. He is simply the best tech I have ever had. He showed up promptly in the assigned time frame and was very professional and courteous. Callahans has definitely earned my seal of approval! Great company and great service personnel. THANK YOU
We were having some drying issues,
called Lowes and they sent a tech from
Callahan’s. The young fellow was sharp.
He answered our questions and fixed
the issue quickly. Great experience.
Every company needs a representative like Fred!
He was courteous, proficient and respected my home! Couldn’t ask for better service!
I wish to compliment your serviceman Rich for his excellent help in repairing my washing machine. He was very polite and seemed to be very knowledge about the repairs.
Excellent service by Ed, professional, competent and courteous. He explained the problem, the solution and advised of the cost prior to beginning the work. We would definitely contact him and your company should we have additional needs. A job well done with complete satisfaction.
Dale did a great job explaining what is wrong. What he needed to do to fix. He was quick and quiet since I was on a conference call. Great job Dale.
Highly recommend Callahan’s. Awesome is the best way to describe the service from Dale today. Our refrigerator has had both a freezer (leaking) and a fridge (not cooling) issue. Dale was very thorough and while the end result is not good news (compressor is bad), Dale explained why and how costly it would be to replace it. The good news is there was no charge for the service call today and we get to buy ourselves a new refrigerator for Christmas!
p.s. Dale also offered to look at any other appliance issues while here. He looked at my washer with a very slow leak and explained what was happening. Will definitely call Callahan’s when we want it serviced.
Callahan’s sent Spencer for my repair. Hi is a very skilled, thorough, and professional tech. He did a great job!
Rich, the technician, just left my home. I will always trust Callahan to do my repair work because they have hired someone as courteous, kind and honest as Rich. I needed someone of his caliber today; my husband died three weeks ago and it meant a great deal to me to have a gentleman of his quality help me today. Thank you.
I was frustrated with my dishwasher not working properly. I retailer I bought it from sent a tech who was unable to correct the problem. A friend referred me to Callahan’s and they scheduled my service immediately. The Technician, John from Callahan’s was experienced, friendly, and worked quickly. My dishwasher now operates the way it should, and this company does too.
I want to thank you and Fred for you quick, courteous and outstanding service today on my fridge. You have restored my feelings about service folks.
Thank you for your great assistance in helping us with our Samsung washer and dryer today. You went above and beyond the call of duty and we are so thankful for your knowledge, time, and attitude. Also, thanks for our Extra help with suggestions on our fridge.
Merry Xmas and thanks for your great service! You are a great asset to your company.
I wanted you to know how much I appreciated your technician. He was very knowledgeable and professional, and I felt very confident in his ability to repair my Samsung washing machine. I was convinced I had a “lemon” until he made a few adjustments and had my washing machine working again.
Thank you very much. I will definitely use your company in the future.
Ric from Argle Texas called after Fred, our tech, left to express how knowledgeable and professional and “right on” Fred was.
He said he is waiting for another appliance to”crap out” so Fred can come back.