Frequently Asked Questions
At Callahan’s Appliance, we know you may have a lot of questions before choosing an appliance repair company. We want to be open with our customers to ensure the best service for your repair. For your convenience, here are some of the most common questions we receive:
Q: Can I get a set specific appointment?
A: Our technicians’ schedules are created each morning. We make every effort to accommodate special requests. You can call our office the morning of your appointment, and our dispatcher will be able to give you a “window” in which to expect the technician. In addition, your technician will call you approximately 20 minutes before arrival to let you know he is on his way. We hate to give you a specific time, and then not be able to honor our commitment.
Q: What about night or weekend service?
A: Most of our technicians are family people and like to spend evenings and weekends with their families. Our highly trained technicians work very hard during normal business hours and do not want to make a mistake because they are tired. We do offer Saturday services at this time, and we will be adding additional personnel to create an “after hours” emergency service in the future. If we are not open when you call, please leave a voice mail. Our service will alert our on-duty manager with your request, and you will get a callback as soon as possible.
Q: Does it pay to fix the old machine, or should we just purchase a new one?
A: This is a very good question, and it is asked quite often. Unfortunately, the answer is not clear cut. The answer depends on the make and model, the amount of appliance usage, and the cost of repair vs the cost of replacement. Our trained technicians can only make a recommendation after inspecting your appliance to determine what is wrong. At that time, the technician will give you an estimate for the repair and advise you of the cost of replacement. At Callahan’s Appliance Inc., if your appliance is deemed non-repairable, we can assist you in purchasing a replacement appliance. We will deliver, install, and credit part of the service charge to the purchase price of the new appliance.
Q: Can you provide us with an estimate for the repair over the phone?
A: Unfortunately, there are just too many different reasons for why the same symptoms occur. Without our test equipment and a visual inspection, all we can do is guess. Many companies will quote an approximate price over the phone (usually low enough to attract your attention). When their people arrive, you find out that the repair is far more than you were told over the phone, and you are still responsible for the service charge. We want you to know the exact cost of your repair, so in order to avoid surprise costs, we cannot provide an estimate over the phone.
Q: Why won’t repair companies work on our appliance if we started taking it apart ourselves?
A: If you dismantle your appliance and then find that you need professional help, we have to put the appliance back together before we can properly diagnose the problem. Additionally, if you take your appliance apart and put it back together, you may have done so incorrectly. This can lead to a large amount of time trying to diagnose an original problem that is negatively impacted by incorrect information (wrong placement of parts). Callahan’s Appliance does not want you to end up paying a larger bill due to the extra time out technicians would need to repair your appliance. Therefore, we cannot service your appliance if you have worked on it yourself.
Q: What if the appliance breaks down or doesn’t work properly after you repair it?
A: Before our technician leaves your premise, they will attempt to go over all functions of the appliance to make sure that it is working properly. Even by doing that, occasionally the appliance will cease to work again. Rest assured, we will make our return visit to you a top priority. PLEASE NOTE: ALL REPAIRS (INCLUDING PARTS & LABOR) ARE FULLY WARRANTED FOR A FULL 90 DAYS UNLESS OTHERWISE INDICATED ON YOUR RECEIPT.
Q: Why does it cost so much to fix my appliance?
A: There are many contributing factors that go into the cost of your repair. At Callahan’s appliances, you’re paying for quality appliance repair services. We are a fully licensed and insured company. Our technicians are formally trained in appliance repair, making them experts in the field. In addition, all our technicians must pass extensive background checks and drug testing. In order to provide accurate diagnostics, we equip our technicians with proper testing equipment and tools. Also, to ensure we can repair your appliance in one visit, our vehicles contain an extensive inventory of parts.
Q: Your technician was only here a short period of time, or he only used a small part. Why was I charged so much?
A: A repair to your appliance is calculated using the technician’s knowledge and experience, and (in most cases) immediate access to parts. Additionally, most requests for service are tended to the same day or the very next day. When a technician works on your appliance, he gives you a price before starting the work. Neither the price of the part nor the amount of time spent is a major factor. You are paying for his knowledge to repair your appliance properly, and our ability to return if any work under warranty is necessary.
Q: What if I leave a check for the technician and my minor children are home to let them in?
A: Our technicians are not permitted to enter a home with only minor children in attendance. An adult must be present. Before we start any repair our technician must obtain approval from the responsible party.
Q: What if you repair the apparent problem and then find additional problems?
A: In some instances, there is a secondary problem that cannot be detected until the primary problem is fixed. Although it is a rare occurrence, it does happen. For example, we repair a refrigerator that is not cooling and the ice maker stops working. In a situation like this, the secondary repair will be done for the price of the parts only. If a difficult additional repair is necessary, it will be done at a nominal charge.
Q: Why doesn’t anybody want to repair our appliance because we bought the parts ourselves?
A: Sometimes new parts are defective. Because of this, we can’t warranty a part that we didn’t purchase. However, if we buy the part new and use the part in your appliance repair, we are responsible for the part. If we install a defective part that you purchased, you would still have to pay us for the installation and your appliance won’t work. We want to guarantee our repairs to our customers. Our part costs are competitive, so you know you’re getting a fair price.